Subscription checkout failing

Status: Resolved

Resolved - Some users were unable to complete subscriptions on web and mobile. Affected users may have experienced the Subscribe button becoming unresponsive or encountered the error message submit_error_source:email during checkout.

Affected components
● Image Generation (Operational)
● Embeddings (Operational)
● File uploads (Operational)
● Voice mode (Operational)
● Audio (Operational)
● Files (Operational)
● Deep Research (Operational)
● Sora (Operational)
● App (Operational)
● Chat Completions (Operational)
● Fine-tuning (Operational)
● Agent (Operational)
● ChatGPT Atlas (Operational)
● VS Code extension (Operational)
● Codex API (Operational)
● Images (Operational)
● Batch (Operational)
● Realtime (Operational)
● Compliance API (Operational)
● GPTs (Operational)
● FedRAMP (Operational)
● Login (Operational)
● Conversations (Operational)
● Connectors/Apps (Operational)
● Search (Operational)
● Responses (Operational)
● Login (Operational)
● CLI (Operational)
● Moderations (Operational)
● Codex Web (Operational)

via OpenAI status